Are your units safe and do you provide on-site instructions?
Yes, they are designed with safety in mind. The walls are mesh nylon, not the older style cargo webbing found on many competitor's units, so, fingers and arms don't get caught and it keeps children from climbing. We will review all safety rules with you prior to use.
What is the expected method of payment?
We accept all major credit cards and gladly accept cash, local checks and money orders.
Is a deposit required?
Yes, there is a $50.00 deposit to reserve your unit for the time needed.
When is payment expected?
Payment for the balance is due at time of delivery. Your deposit can be applied to total charges.
What is your cancellation policy?
In order to insure that your deposit is refunded, you must cancel 48 hours prior to scheduled delivery time.
What happens if it rains?
If you cancel prior to delivery due to inclement weather, you are released of any commitment. However, once the unit is delivered and setup, NO refund will be made.
If you suspect bad weather, we ask you to cancel prior to delivery of the unit or have an alternate indoor space available for set-up. In the case of high winds upon delivery, our representative
may determine it is not safe to set up the unit. If this occurs, you would be released from any financial responsibility.
Are the Moonwalks clean?
Yes. All-Stars units are thoroughly cleaned between each use. We are
committed to making sure that your children have a clean, healthy, and safe
environment in which to play. In addition to cleaning, we also safety check
and troubleshoot all equipment before it goes out to each client. This
way, you are always guaranteed a unit that is safe, clean and in good
working order.
If it's hot outside does it get hot inside the inflatables?
Actually, it stays very comfortable inside,the moonwalks lose
air with every bounce (that is what makes them bouncy- the loss and
refilling of air!) so it always feels breezy and cool inside. Plus our units feature solar protection to keep out the heat on those hot summer
days.
Do you deliver to my area?
We deliver in and around Montgomery County, Texas; Conroe, The Woodlands, Montgomery, Porter, Willis. However, please call or e-mail us to find
out if we are able to deliver in your area. NOTE: Certain areas may require an additional
delivery fee.
Do you set up in parks?
Yes, however, electrical services may not be available. We can provide a generator for an additional charge.
How much room do I need for setting up the moonwalk?
For the standard 13'x13' units, you'll need an area roughly 15'x15'. If you are unsure what size your yard is, you can measure it or "walk it off" heel to toe in a
man's shoe (it'll be about 1 foot per step) to approximate. If you can
imagine two parked cars side by side in your set up area, most likely we can
fit the unit of your choice in that area. Also, most 2 car driveways can
accommodate most units. Don't forget your vertical clearance! You'll need an
area free of low wires, about 16-17 feet high.
How much room do you need to bring the moonwalk in?
A standard walk through gate is fine. We bring the unit rolled up and wheel
it in on a standard hand truck (dolly). If a person can comfortably walk
through, we can fit the bouncer through too!
Can you set up on my driveway?
Yes, however we prefer to set up in a lawn or grassy area if possible because it is
easier to secure the unit but we can set up in a parking lot, driveway, or
other hard surface. We will not set up on a gravel driveway.
If you have a 2 car width driveway, most likely our bouncer will fit. A
slight slope is not a problem. Typically, we like to see the entrance of the
unit at the top of any slope.
My yard slopes a bit, is that a problem?
A slight slope is not a problem. Typically, we will place the entrance
of the unit at the top of any slope.
Does it need electricity? How much does it use?
Yes. We will bring a 50 or 100 foot extension cord with us, so you'll need
an outlet near the set up area. The blower runs continuously and uses
approximately 14 cents of electricity per hour. Your blow dryer uses more
than that! NOTE: All blowers and wiring are safety checked before delivery.
What are your hours of operation?
Our office is open from 9am - 9pm Mon. thru Friday and 9am - 4pm Sat. Our customer support lines are open continually on the weekends. If you happen to get voicemail at any time, please leave your name and number and we will get back to you as soon as possible.
How far in advance do I need to order?
Our units are rented on a first come first serve basis. To ensure the unit you want is available for the date of your event,
we suggest 2-4 weeks before your scheduled event contact us to make your reservation. If you have a last minute event, please check with us for availability as we generally
have some units available for last minute bookings, if you are not choosy
about style preference.
